Views:

Behavior:
After the installation of the DocuWare Printer or updating the Desktop Apps, the DocuWare Printer is missing.
When trying to manually install the driver you receive the following error message:

"Driver Installation: The specified printer driver was not found on the system and needs to be downloaded."

Solution:
This behavior occurs because the DocuWare Printer driver can't be installed. The cause is a security update from Microsoft for Windows operating systems.

This can be solved by using the newest DocuWare Printer Driver:

  1. Download the new driver here:
    dwprinterdriver_7700.zip
  2. Unpack and overwrite the corresponding files
    The DocuWare Printer Driver is located in the following directories (default locations)
    DocuWare 6 to 6.5: C:\Program Files (x86)\DocuWare\Desktop\Printer\
    DocuWare 6.6 to 7: C:\Program Files (x86)\DocuWare\Desktop\   
  3. Manually install the DocuWare Printer Driver. Follow these instructions:
    1. Run the file "C:\Program Files (x86)\DocuWare\Desktop\DocuWare.Printer.Setup.exe" as administrator
      For DocuWare Version 6 to 6.6 run the PDFPrinter Driver Setup.exe as administrator
    2. Select „Yes
    3. Wait for the popup to appear
    4. Make sure that every component has been installed correctly

As temporary workaround you can also remove one of the the following Windows Security Upgrades, depending on the operating system: https://technet.microsoft.com/en-gb/library/security/ms16-087
                                                                                                                                 

This article is valid from DocuWare version:        6        to:        7